Wave Chaser 170 XS Kiteboard

Here Are Just A Few Reasons People Love Shopping With Us!

• Fast shipping Australia wide
  
  
• We are authorized dealers of each brand we carry so you can shop with confidence.
  
  
• No Hassle Returns for 30 days!
  
  
• Great Customer Service- Whether you prefer instant chat, email, or speaking to an expert over the phone, we are always here to assist you.
  
  
• Be sure to keep an eye out for any promotions! We are constantly having sales!
  
  
• We use SSL 256 bit encryption and PCI DSS compliance, to ensure a safe purchase!

Order Confirmation and Shipment

FREE Shipping within Metro Sydney. There is a flat rate shipping cost elsewhere

As soon as you place your order, you will receive an automated confirmation email from us. Once the payment is processed, we will ship your product as soon as possible. All products usually ship out within 1-3 business days, unless otherwise noted. Estimated shipping time arrival dependant on shipping circustances is 3-5 business days after the product has been shipped. If the item you ordered is unavailable or on backorder, we will reach out to you via e-mail or phone to let you know. If you decide to wait for the backordered product to come back into stock, we will capture the payment and your card will be charged. If you decide to cancel a backorder, your card may be subject to a 10% cancellation fee, due to high processing fees. Items in stock can take 1-3 business days to ship. After the order is processed and shipped from our warehouse, you will receive a tracking number via email. With the tracking number you can track your package and get an estimated time of delivery. If you do not receive a confirmation email or a tracking number, feel free to contact us at support@watersportsdirect.com.au All other cancelled or returned orders are subject to a 15% restocking fee.

Damages

Before accepting any package, be sure to thoroughly inspect your item for damages. In the event that your package is damaged, take photos of the item and send them to support@watersportsdirect.com.au We will process the insurance claim on your behalf and pick up the cost of the return shipment.

30 Day Returns and Cancellation Policy

Refunds on cancelled orders will be returned to the card that the order was placed on. You have 30 days from the day the order was placed to return your product. Most products will not be charged a restocking fee, however some manufacturer's require that we charge a 15% restocking fee. If a delivery is refused for any reason other than a damaged product, a 15% restocking fee will be charged to the card on file and you will be required to pay for return shipping on the product. Returns are accepted within the first 30 days of purchase but subject to restocking fee from certain manufacturers. All returns after 30 days that will not be accepted. 

Here at Water Sports Direct, our goal is to provide our customers with superior service and the lowest prices possible. We are so confident that we have the lowest prices that we will to match any competitors prices. In the occasion that you find a lower price on a competitors website, simply email us at support@watersportsdirect.com.au with a link to the competitors webpage and we will match that price. It's a no brainer!